If you are looking to transfer your existing domain name to be maintained elsewhere then you will need to provide the desired new host with the domain password/authorisation code.
Please note that ICANN does enforce a 60 day lock on domains where they cannot be transferred away from the original registrar.
If your domain is within this 60 day period you can still connect your domain to a website you have built using the DNS settings (usually nameservers or A records). You can get in touch with customer support if you need assistance with these.
Please follow these instructions to obtain the domain password/authorisation code:
2. Select the ‘Online’ tab on the left-hand side of the dashboard;
3. Click the ‘password’ icon;
4. Request the password to be emailed to you;
5. Provide the password to your desired new host.
All information provided on this webpage is general information about our products and services. Nothing on this webpage is intended to be professional advice of any kind and should not be relied on as such. You should obtain specific financial, legal or other professional advice before relying on the content of this webpage. By not seeking such advice, you accept the risk that the information on this webpage may not meet the specific needs of your business. Our liability is limited to the maximum extent permitted by applicable law in accordance with our website terms and conditions.
Updated — Jul 8, 2020